Refund Policy

This policy applies to digital templates, tools and resources purchased from the Studio Uzi store. Please read the product description and software requirements before buying.

Digital downloads and cancellations

Because digital products cannot be returned, we do not normally offer change-of-mind refunds after a download has been supplied. Where applicable law provides a cancellation period, it is only lost when you expressly agree to immediate supply and acknowledge that this ends your cancellation right. If that consent has not been obtained, your statutory cancellation rights remain.

If something isn’t right

If a file is faulty, inaccessible or materially different from its description, contact us so we can investigate. We will help resolve the issue and provide a replacement, correction or refund where appropriate or required by law. This policy does not limit your statutory rights.

How to request help

Use our contact page and include your order number, the email address used at checkout, the product name and a short description of the problem. Screenshots are helpful if you are experiencing a technical issue. Please contact us as soon as you notice an issue.

Approved refunds are returned to the original payment method. The time taken for funds to appear depends on your payment provider. If you believe you have been charged twice, contact us with both payment references so we can check the transactions.