This policy applies to digital products purchased from Stuzi Market, operated by Studio Uzi® Ltd. Products are delivered digitally; there are no physical items to return.
Change-of-mind refunds
We do not offer change-of-mind refunds once a digital product has been downloaded, except where required by law. Please read the product description and software requirements before purchasing.
Your cancellation rights
If you are a UK consumer, you normally have 14 days from purchase to cancel a digital-content contract. Where you expressly consent to immediate supply and acknowledge that you will lose your cancellation right, that right ends when the download or supply begins. If you have not given that consent and acknowledgement, your statutory cancellation rights are not removed by this policy. To request cancellation, email us at the address below.
Faulty, inaccessible or misdescribed products
If a file is faulty, you cannot access your purchase, or the product is not as described, please contact us. We will help resolve the issue and provide the repair, replacement, price reduction or refund required by applicable consumer law. This policy does not limit your statutory rights.
How to request help or a refund
Email hello@studiouzi.co.uk with your order number, the email address used at checkout, the product name and a description of the issue. Include screenshots where helpful. We will review your request and explain the next steps.
If a refund is approved, it will be returned to the original payment method. Your payment provider’s processing time may vary.
Contact
Stuzi Market / Studio Uzi® Ltd
Customer support: hello@studiouzi.co.uk